1. Technical order steps
- Review the product and available options such as colour and size.
- Add the product to your bag; you can change quantity or remove it.
- Enter contact, delivery and required billing information at checkout.
- Review the shipping option and product, tax, shipping and total amounts in the order summary.
- Review the mandatory pre-contract information and contractual documents before payment.
- On the payment step review the order summary and the pre-contract summary; by pressing “Complete payment” you become obliged to pay and are taken to the secure payment screen. Once payment is confirmed the contract is formed and an order reference is generated.
2. Correcting input errors
Before placing an order, you can change items/quantities in the bag and return to checkout fields to correct contact, delivery or billing details. The pre-payment summary lets you review entered information and the total again.
3. Contract and transaction record storage
For distance sales, records concerning withdrawal, information, delivery and related transactions are retained for at least 3 years where required by applicable law. Where a secure order-access page is available, order information can be viewed there; a copy of transaction and contractual records may also be requested during this period via [email protected].
4. Privacy
Personal data obtained during e-commerce transactions is handled in accordance with our Personal Data Notice and Privacy Policy.
5. Disputes
If an issue arises, first contact [email protected]. For consumer transactions, applicable consumer arbitration committees, consumer courts and other statutory mechanisms may be available subject to current jurisdictional and monetary thresholds. This does not limit other legal remedies.